AI AGENTS FOR INCIDENT RESPONSE
When something breaks, engineers lose critical time jumping between alerts, logs, tickets, and runbooks. Edwin AI: AI Agents does that work automatically, so your team arrives at the fix, not the search.
See what broke, what it affects, and how severe it is, in plain language, the moment an incident opens.
Edwin AI checks logs, metrics, recent deployments, and past incidents simultaneously to identify what actually caused the problem.
If a fix already exists in your environment, Edwin AI finds and runs it. If not, it generates one based on the specific incident.”
Query incident status, ask for root cause analysis, and trigger responses directly inside Slack, Teams, or PagerDuty.
Edwin AI is built with enterprise data privacy, compliance, and governance at its core—so teams can trust every response.
Every resolved incident is stored. The next time you face the same problem, you’ll get the answer immediately, without digging through old tickets.
AI AGENTS ACROSS THE INCIDENT LIFECYCLE
Instead of a single point solution, Edwin AI provides specialized, AI agents for investigation, remediation, collaboration, and knowledge capture. Together, they deliver self-healing operations across complex, hybrid IT.
Edwin AI pulls together alerts, logs, and ticket data and tells your team what broke, how bad it is, and what’s affected, before anyone has typed a single query.
Edwin AI maps which services depend on what, checks recent configuration changes, and cross-references past incidents to identify the actual source of the problem.
Edwin AI searches your existing automation for a matching fix and runs it. When nothing exists, it writes a remediation workflow based on what it knows about the incident and your environment.
Your team asks questions and triggers actions inside the tools they already use. Edwin AI connects to ServiceNow, Dynatrace, Splunk, Elastic, GitHub, and Confluence so context flows without manual copying.
Edwin AI logs what happened, what caused it, and how it was fixed. The next time a similar incident occurs, that knowledge is retrieved automatically.
Edwin AI Integrations
Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin AI brings it all together to speed up incident response and eliminate silos.
100%
bi-directional sync with ITSM platforms like ServiceNow
3,000+
pre-built integrations across your full tech stack
Domain-specific AI
Edwin AI isn’t a generic chatbot or a thin wrapper on a public LLM. It is purpose-built for IT operations and trained on years of observability and incident data to deliver precise, trustworthy outcomes. Its models are tuned on real-world IT signals rather than general internet data, and its output is focused, avoiding hallucinations and surfacing only what matters to your team.
67%
ITSM incident reduction
Strategic AI partnership
Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin AI brings it all together to speed up incident response and eliminate silos.
88%
alert noise reduction
BY THE NUMBERS
GET ANSWERS
Get answers to common questions about Edwin AI’s AI Agent.
Edwin AI’s AI Agent is built to act. Legacy ITOps products raise alerts and provide analysis but leave the hard work—triage, remediation, and documentation—to humans. AI Agent closes that execution gap by managing the full incident lifecycle: it explains incidents in plain language, identifies root causes automatically, executes remediation, and captures outcomes without handoffs. Unlike generic chatbots or rule-based AIOps, it is domain-specific—trained on years of observability and operational data—so its responses are precise, relevant, and trustworthy. The result is faster recovery, fewer escalations, and truly self-healing operations across complex, hybrid IT environments.
Yes. Edwin can work alongside your existing tools, integrating with over 3,000 systems, including observability platforms, ITSM tools, and cloud infrastructure. It enhances—not replaces—your current workflows by consolidating signals across environments and layering on AI-powered analysis and guidance.
Teams using Edwin’s AI Agent have cut resolution times by more than 50%. The difference comes from eliminating manual triage, accelerating root cause analysis, and providing step-by-step troubleshooting directly in the alert flow before an issue escalates.
Absolutely. Using historical patterns and predictive modeling, Edwin highlights risks before they become outages and recommends actions to keep systems healthy.
Yes. Edwin AI is used by leading enterprises like Syngenta, Chemist Warehouse, and The Capital Group. This AI agent is built to meet enterprise-grade security, privacy, and governance standards. Its domain-specific AI is trained on real operational data, ensuring trustworthy, accurate insight at scale.
Edwin AI is designed to deliver impact out of the box. With its natural language interface, real-time correlation, and embedded summaries, teams get actionable insights from day one. No training or configuration is required.
