Edwin AI: The AIOps Agent for Fast Incident Resolution

POWERING AI FOR LEADING BRANDS AROUND THE WORLD

Solve real-world ITOps challenges

Edwin AI applies agentic AIOps to eliminate the execution gap in operations. Instead of chasing incidents, IT teams gain an AI agent that anticipates, acts, and resolves problems end to end.

Explore Edwin AI Features

Your single source for ITOps troubleshooting and remediation

Edwin AI transforms how your IT team operates—cutting through alert noise, speeding up incident resolution, and turning reactive chaos into proactive control.

Event Intelligence

Event Intelligence provides real-time correlation, deduplication, and enrichment of alerts across hybrid IT. With ITSM sync, AI tagging, and third-party ingestion, it delivers clear, prioritized incidents that matter most.

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AI Agent

AI Agent manages the full incident lifecycle. It summarizes incidents in plain language, identifies root causes, and executes remediations to deliver faster recovery and self-healing operations without manual handoffs.

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AI Automation

AI Automation resolves issues at scale. It generates and executes playbooks, recommends proven fixes, and empowers agents to act autonomously—reducing MTTR and strengthening operational resilience.

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ITSM incident reduction

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noise reduction

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increase in operational efficiency

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reduction in MTTR

Edwin AI Integrations

Make every system smarter with Edwin AI

Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin brings it all together to speed up incident response and eliminate silos.

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3,000+

pre-built integrations across your full tech stack

100%

bi-directional sync with ITSM platforms like ServiceNow

Edwin AI: Agentic AIOps for faster incident management

Go beyond surface-level monitoring. With event intelligence, root cause analysis, and conversational troubleshooting in one place, Edwin AI gives your team the context to act fast.

See solution brief

<1 hour

to correlate alerts, deliver insight

90%

Reduce alert noise

Your path to self-healing IT starts here

Book a live demo to see how Edwin AI automates correlation, resolution, and escalation—freeing your team to focus on what matters most.

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Solve your biggest IT operations challenges

From modernization and automation to reducing MTTR, these key initiatives help IT teams operate faster, smarter, and with fewer disruptions. No matter the scale or complexity of your environment.

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Easily manage and monitor your modernized IT infrastructure. Edwin AI quickly adapts to new environments, helping you identify and fix issues fast.

Automate routine tasks and incident response workflows effortlessly. Edwin AI intelligently streamlines triage, freeing your team to focus on strategic tasks.

Speed up incident diagnosis and resolution with Edwin AI’s smart insights, clear root cause analysis, intelligent automation, and automated alert correlation.

Get the most from your IT resources. Edwin AI helps streamline workflows, optimize usage, and proactively solve issues before they slow you down.

Replace multiple disconnected tools with a unified view. Edwin AI brings all your data together, providing clear insights and easy management.

Hear from Edwin AI Customers

Leading ITOps teams win with Edwin AI

See how real teams are using agentic AIOps to make their operations more efficient, prevent outages, and reclaim their time.

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"Edwin AI helps us analyze data, reduces alerts, and will self-heal issues before they escalate"

Peter Bethel

Infrastructure Manager of Nine Entertainment Co.

"LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."

Rafik Hanna

SVP, Topgolf Technologies of Topgolf

"Edwin AI handles routine issues so my team can focus on strategy. That's a huge win."

Mike Cervasio

AIOps Practice Lead of WWT

"LogicMonitor helps us succeed by being a true partner."

Andrea Curry

Director, Observability & Scheduling of McKesson

"AI helps us to move faster."

Kyle Hill

CTO of ANS Group

"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."

Joshua Powell

Managed Services Lead of Nexon

"The single pane of glass across all of our regions enables us to act more proactively."

Dominik Hunn

Systems Engineer of Franke Group

"Edwin AI delivered value within an hour of implementation."

Kris Manning

Global Head of IT Networks of Syngenta

"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."

Shawn Landreth

VP of Networking and Reliability Engineering of Capital Group

Edwin AI Resources

What you need to know about AI Agents for ITOps

Legacy IT approaches can’t keep pace with today’s demands. Dive into expert guidance on applying agentic AIOps to reduce noise, accelerate resolution, and take control of complex environments.

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