Data Handling Supplement

These locations are part of LogicMonitor’s internal business structure and do not impact the subprocessor relationships listed below.

Subprocessors

LogicMonitor engages third-party service providers (subprocessors) to support the operation of our platform. These subprocessors undergo rigorous security and privacy assessments and comply with industry standards such as SOC 2, ISO 27001, and PCI-DSS.

Certain subprocessors operate within a specific cloud platform such as AWS or Azure, depending on the service provided.

Cloud Service Centers

New Subprocessor Notification Process

Customers with an active Data Processing Addendum (DPA) will receive advance notice of any new subprocessors.

• Notification: LogicMonitor will notify customers via email or an official platform update prior to engaging a new subprocessor.
• Objection Rights: Customers may object within the timeframe specified in the DPA by contacting [email protected].
• Resolution Process: If an objection is raised, LogicMonitor will work in good faith to resolve concerns. If a resolution cannot be reached, customers may have the right to terminate the affected service.

For more details on our subprocessor policies, including data protection commitments and customer rights, refer to our Data Processing Addendum (DPA) or contact our privacy team at subprocessors@logicmonitor.com.

Use of Generative AI for Support Services

LogicMonitor may use generative AI technologies to enhance customer support services, particularly for Premier Support customers requesting health reporting and troubleshooting assistance. These AI tools are used exclusively for reviewing customer-provided information to generate insights, recommendations, or summaries that improve the support experience.

Our Commitments

• No AI Model Training – Customer-provided data is never used to train any AI model.
• No Selling or Sharing of Data – Customer data is not sold and is not shared with any third party except subprocessors contractually bound to process the data strictly for support purposes.
• Strict Confidentiality & Security – Data processed through generative AI remains subject to LogicMonitor’s strict confidentiality obligations and security measures.
• Global Data Protection & Compliance – Personal data processed through AI-assisted support is governed by our Data Processing Addendum (DPA) and complies with:
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
  • Other applicable global privacy laws.

For further details on how LogicMonitor processes and protects customer data, please refer to our Data Processing Addendum (DPA).

LogicMonitor Trust Center – Security & Compliance

LogicMonitor requires all subprocessors to adhere to strict security and privacy standards, including:

• Compliance with Industry Standards – Subprocessors must maintain recognized security certifications such as SOC 2, ISO 27001, and PCI-DSS.
• Contractual Data Protection Obligations – Subprocessors are legally required to uphold confidentiality, data protection, and security.
• Regular Audits & Assessments – We continuously evaluate subprocessors to ensure compliance with data privacy and security best practices.

For a detailed overview of our security practices, visit the LogicMonitor Trust Center.