AI AGENT FOR INCIDENT RESPONSE
The AI Agent That Makes Every Incident Faster to Resolve
Detection isn’t enough. Edwin AI cuts the noise, finds the cause, and speeds response, so your team resolves more with less effort.
With an ecosystem of agents for analysis, remediation, and knowledge capture, Edwin AI delivers self-healing operations across complex, hybrid IT.
Alerts turned into action
Incidents are explained in plain language so teams immediately understand impact and move faster.
Know the root cause
Root causes are surfaced automatically by connecting alerts, changes, and patterns—no guesswork required.
Faster recovery
Proven fixes run automatically or are recommended in context, cutting downtime and escalation.
Simpler collaboration
Teams work in natural language through the Agent UI or chat tools, reducing friction and response time.
Enterprise-grade security
Edwin AI is built with enterprise data privacy, compliance, and governance at its core—so teams can trust every response.
Prevent the next outage
Every incident is fully documented—impact, cause, remediation, and outcome—so the next response is even faster.
AI AGENTS ACROSS THE INCIDENT LIFECYCLE
An ecosystem of agents working together
Instead of a single point solution, Edwin AI provides specialized agents for investigation, remediation, collaboration, and knowledge capture. Together, they deliver self-healing operations across complex, hybrid IT.
Investigate
Diagnose
Remediate
Collaborate
Document
Summarize incidents in plain language
AI Agent ingests raw telemetry, event streams, and ITSM records, then converts them into clear summaries so teams see impact immediately.
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Pulls data from observability platforms and monitoring tools into a unified view.
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Applies natural language generation to highlight severity, scope, and likely business impact.
Diagnose with precision
AI Agent correlates alerts, topology, and change data to surface root causes without manual triage.
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Maps upstream and downstream dependencies to identify the exact failure point.
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Compares against historical incidents and anomaly patterns to validate probable causes.
Remediate with confidence
Runbooks and automation are triggered automatically or suggested in context, cutting recovery time from hours to minutes.
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Executes scripts across infrastructure, apps, and cloud systems with audit logging.
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Learns from past fixes to recommend proven remediations tailored to your environment.
Collaborate in conversation
AI Agent provides its own generative AI–powered interface and also integrates into Slack, Teams, and PagerDuty, guiding response in natural language wherever teams work.
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Responders can query incident history, RCA, and status without leaving their workflow.
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AI-driven context ensures the right SMEs and escalation paths are engaged.
Document automatically
Every incident is captured end to end, creating a durable knowledge base for future response.
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Logs detection, diagnosis, remediation steps, and outcomes in real time.
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Generates post-incident reports that can be shared with ITSM and compliance systems.
Edwin AI Integrations
Make every system smarter with Edwin AI
Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin AI brings it all together to speed up incident response and eliminate silos.
100%
bi-directional sync with ITSM platforms like ServiceNow
3,000+
pre-built integrations across your full tech stack
Domain-specific AI
AI trained on real IT operations
Edwin AI isn’t a generic chatbot or a thin wrapper on a public LLM. It is purpose-built for IT operations and trained on years of observability and incident data to deliver precise, trustworthy outcomes. Its models are tuned on real-world IT signals rather than general internet data, and its output is focused, avoiding hallucinations and surfacing only what matters to your team.
67%
ITSM incident reduction
Strategic AI partnership
AI-powered data center operations with LogicMonitor and OpenAI
Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin AI brings it all together to speed up incident response and eliminate silos.
88%
alert noise reduction
"LogicMonitor helps us succeed by being a true partner."
"Edwin AI helps us analyze data, reduces alerts, and will self-heal issues before they escalate"
"Edwin AI delivered value within an hour of implementation."
"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."
"LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."
"Edwin AI is not another AI tool, but an essential part of our IT team."
"Switching from SolarWinds to LogicMonitor showed us how much we were missing."
"Edwin AI will be 100x faster than a human and able to manage complex problems."
"LogicMonitor tells you what’s happening in the environment."
"The sheer power of LogicMonitor’s monitoring capability is amazing."
"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."
"The single pane of glass across all of our regions enables us to act more proactively."
BY THE NUMBERS
Edwin AI: Built to deliver impact
0
%
less incident workload
0
hrs
saved per incident
0
%
eduction in MTTR
GET ANSWERS
FAQs
Get answers to common questions about Edwin AI’s AI Agent.
How does Edwin AI’s AI Agent differ from legacy ITOps products?
Edwin AI’s AI Agent is built to act. Legacy ITOps products raise alerts and provide analysis but leave the hard work—triage, remediation, and documentation—to humans. AI Agent closes that execution gap by managing the full incident lifecycle: it explains incidents in plain language, identifies root causes automatically, executes remediation, and captures outcomes without handoffs. Unlike generic chatbots or rule-based AIOps, it is domain-specific—trained on years of observability and operational data—so its responses are precise, relevant, and trustworthy. The result is faster recovery, fewer escalations, and truly self-healing operations across complex, hybrid IT environments.
Can Edwin’s agentic AI capabilities integrate with our existing stack?
Yes. Edwin can work alongside your existing tools, integrating with over 3,000 systems, including observability platforms, ITSM tools, and cloud infrastructure. It enhances—not replaces—your current workflows by consolidating signals across environments and layering on AI-powered analysis and guidance.
What kind of time savings can Edwin AI provide with agentic AI?
Teams using Edwin’s AI Agent have cut resolution times by more than 50%. The difference comes from eliminating manual triage, accelerating root cause analysis, and providing step-by-step troubleshooting directly in the alert flow before an issue escalates.
Can Edwin AI help prevent future incidents?
Absolutely. Using historical patterns and predictive modeling, Edwin highlights risks before they become outages and recommends actions to keep systems healthy.
Is Edwin AI secure and reliable for enterprise use?
Yes. Edwin AI is used by leading enterprises like Syngenta, Chemist Warehouse, and The Capital Group. This AI agent is built to meet enterprise-grade security, privacy, and governance standards. Its domain-specific AI is trained on real operational data, ensuring trustworthy, accurate insight at scale.
How quickly can teams start getting value from Edwin AI’s agentic features?
Edwin AI is designed to deliver impact out of the box. With its natural language interface, real-time correlation, and embedded summaries, teams get actionable insights from day one. No training or configuration is required.
