The Situation
Bachem Holding AG is a Swiss technology company active in the fields of chemistry, biochemistry and pharmaceuticals. It develops products and services for the pharmaceutical and biotechnology industry and research. Bachem’s team was suffering from major alert fatigue, receiving 2,000+ alerts over a 30 day period, resulting in one member of the IT team spending 15 hours per week sorting through alerts to deem what was critical status.
The Solution
Through strategic initiatives and syncs between Bachem and the LogicMonitor account teams, they were able to leverage features such as Dynamic Thresholds, Root Cause Analysis and Topology Mapping to reduce the number of alerts significantly.
The Results
Bachem has now changed their approach from reactive to proactive monitoring by being able to identify the root cause of an issue quickly with topology mapping and RCA features. Enabling Dynamic Thresholds has reduced unnecessary alert storms and as a result, the team’s time spent going through alerts has decreased from 15 hours to 5 hours. Bachem’s team can now refocus their time on projects that drive the business forward, such as their deployment into Azure.
LogicMonitor helps keep AWS migrations on track and modernize workloads by observing resource health, performance, and availability across hybrid environments. LogicMonitor is a SaaS-based observability tool which is entirely platformed on AWS. To observe customers’ AWS environments and collect metrics, LogicMonitor connects to Amazon CloudWatch data via an API integration. For deeper, OS-level metrics and log data, LogicMonitor uses agentless collection technology in customers’ AWS environments. Customers can customize their Amazon CloudWatch DataSources if additional metrics are required. Additionally, LogicMonitor provides monitoring coverage and integrations into over 70 AWS services, including S3, EBS, Lambda, Bedrock, and more.