Syngenta, a global agricultural leader, relies on a complex IT infrastructure to support its operations in 90 countries. Managing a network of 9,000 devices across 400 locations presented significant challenges for their lean IT team. These challenges included an overwhelming volume of daily alerts (up to 12,500), difficulty isolating critical issues, and limited resources for proactive management. This impacted network reliability and hindered their ability to support Syngenta’s mission of global food security.
The Solution: AI-Powered Observability with LogicMonitor
To improve IT performance visibility and enhance business agility, Syngenta implemented LogicMonitor’s AI-powered platform, Edwin AI. This solution provided rapid time-to-value, empowering Syngenta’s lean IT team to proactively manage their complex global infrastructure. Advanced event correlation, exemplified by the immediate discovery of a pre-existing BGP configuration issue, provided proactive insights, enabling faster issue resolution and improved service availability. Seamless integration with existing tools streamlined workflows and minimized disruptions, ultimately supporting Syngenta’s mission of global food security.
Reaping the rewards of intelligent IT management
LogicMonitor’s platform delivered substantial improvements for Syngenta:
- 80% Reduction in Alert Volume: Filtering noise and prioritizing critical issues.
- 30% Faster Mean Time to Resolution (MTTR): Accelerated issue resolution through real-time insights.
- 20% Reduction in Manual Effort: Automating tasks and freeing up IT resources.
- Enhanced Visibility and Control: Improved oversight of the global IT infrastructure.
- Shift to Proactive Management: Enabling the IT team to focus on strategic initiatives.
Future Plans: Expanding AI-Driven Capabilities
Syngenta plans to leverage LogicMonitor’s AI capabilities, including developing an AI assistant for troubleshooting, implementing predictive analytics for proactive issue prevention, and enhancing root cause analysis. These advancements will further optimize their IT operations and support Syngenta’s continued innovation in agriculture and global food security.