Alert systems fail because they generate so many meaningless alerts as to create an overload situation with staff, ultimately leading to people ignoring important alerts. Or, they fail to alert you to real issues in your infrastructure due to a lack of flexibility, monitoring capability, or system configuration. Often, both of these situations occur within the same team and the same system.
The following white paper provides best practices on preventing erroneous alerts, alert handling and routing, and ensuring you are alerted when a service impacting event occurs.
