Eliminate alert fatigue and resolve IT incidents faster with Edwin AI
Edwin AI is your GenAI Agent, designed to help IT teams reduce alert noise and move from reactive to proactive—all within hours of implementation.
Trusted by IT leaders worldwide
Edwin AI: AI-powered incident management
Find the signal in your IT noise. Consolidate event intelligence, troubleshooting, and incident management into one single pane of glass.
With Edwin AI:
Streamline incident automation with Event Intelligence
Reduce alert noise by 90% by correlating, deduplicating, and normalizing alerts. Seamless ITSM integration, third-party ingestion, AI-driven tags, and configurable AI models help unify data, prioritize issues and prevent issues
With Edwin AI:
Accelerate incident resolution with GenAI Agent
Reduce MTTR by 60% with GenAI-powered summaries, root cause analysis, actionable recommendations, predictive insights, and conversational step-by-step guidance from an AI assistant.
With Edwin AI:
Empower teams with proactive operations
Boost productivity by 20% with predictive insights and automated escalation. Use detailed event context to anticipate and prevent issues before they escalate.
Edwin AI solves real-world IT challenges
Get plain-language summaries of complex incidents in real-time.
Use generative AI to analyze data and uncover underlying issues to pinpoint the exact cause of IT incidents.
Automate alert correlation to reduce noise and integrate seamlessly for real-time ticket creation and escalation.
Stay ahead of potential incidents with AI-powered predictive alerts based on historical data and integrated observability.
Consolidate alerts across ITOps, SecOps, and DevOps into a single ticket.
Automatically route tickets to the right team based on severity and context.
Open & agnostic
Cross-domain data unification
Effortless incident ticketing
Transform your IT operations with AI
Schedule a demo to see how generative AI will shift your team from reactive to proactive.
More Edwin AI resources
Frequently asked questions
- Why did we name it “Edwin”?
We chose the name Edwin AI after Edwin Hubble, the American astronomer who the Hubble telescope was named after for discovering the two moons of Pluto (Nix and Hydra), and helping determine the rate at which the universe is expanding. Since its mission began in 1990, the Hubble telescope has made more than 1.6 million observations.
Just as Edwin Hubble invented modern day cosmology and transformed our understanding and limited view of the universe, we think Edwin AI will pave the way for modern enterprise observability and transform how customers perceive, reason, and act on their complex observability data.
- What kind of AI does Edwin AI use?
Yes. Edwin AI uses machine learning (ML) and Generative AI for pattern identification, tag generation, summaries, root cause analysis and for actionable recommendations in the future.
- Does LogicMonitor use customer data to train their models?
Edwin AI does not combine data from other customers. Please visit logicmonitor.com/security to learn more about our security policy.
- How is Edwin AI different from other copilots?
The Edwin AI Agent is designed from the ground up to use observability data along with unstructured knowledge sources spread across different collaboration and ticketing tools. It is not a ChatGPT-wrapper solution, unlike other observability copilot solutions out there in the market and uses agentic architecture that can perceive, understand and act on your observability data.
- Is Edwin AI an AIOps solution?
Yes, but it’s more than that. AIOps stands for AI for IT operations. Edwin AI reboots traditional AIOps through the innovative use of Generative AI and direct access to the real-time operational data and context from the LogicMonitor Envision Platform and the customer’s ITSM & CMDB solution.
With the newly added flexibility to ingest third-party data, Edwin AI serves as the glue between ITOps, SecOps, and DevOps teams for faster incident resolution and improved uptime. With Edwin AI, we are expanding into a new category called GenAIxOps (Generative AI-powered cross-domain operations) to encompass the multiple operations teams that work cross-functionally together, including ITOps, SecOps, and DevOps. By correlating observability, CMDB, security, and APM data from third-party tools like Datadog, Splunk, Dynatrace, and more into a single incident ticket in real time, Edwin AI will reduce information silos and provide a single view across IT operations and service management systems.