Discover how Chemist Warehouse transformed IT operations with AI-powered observability.

Join Jesse Cardinale, IT Infrastructure Lead at Chemist Warehouse, and Caerl Murray, Regional VP at LogicMonitor, for a deep dive into how Australia’s largest pharmacy retailer tackled infrastructure complexity, eliminated alert noise, and unlocked faster incident resolution across a globally distributed retail environment.

What you’re guaranteed to learn:

• The unique IT challenges of operating 600+ stores across Australia, New Zealand, Ireland, Dubai, and China​
• How Chemist Warehouse achieved an 88% reduction in alert noise with Edwin AI, freeing engineers to focus on innovation instead of firefighting​
• Why a single pane of glass transformed their service delivery, from point-of-sale to pharmacy compliance​
• The cultural and operational shift to AI-assisted monitoring—and how Chemist Warehouse built team buy-in​

If you’re in IT operations, infrastructure, or retail technology, this event offers practical insight into adopting AI Ops—not as a silver bullet, but as a strategic enabler for your team. You’ll hear how proactive monitoring, correlation, and automation drove real-world results for one of APAC’s most recognizable brands.