Situation
Alfun is a France-based MSP, providing managed services, cloud solutions, adoption and change management, Azure migration consultancy and Backup as a Service. Their key business goals from an MSP perspective were to increase their customer base by >50% per year and migrate an increased number of customer workloads to Azure. Alfun’s previous monitoring solution for both on-prem and Azure resources typically took a week to onboard new customers and lacked dashboard visualization for key technologies. They had previously tried to create dashboards but abandoned this initiative due to high manual effort and complexity.
Solution
LogicMonitor’s agentless solution allowed the team to rapidly onboard new customers’ hybrid environments, covering all key technologies. LogicMonitor has allowed for a more proactive monitoring approach and meaningful alerting. They’ve been able to significantly improve their ability to display and communicate data through dashboards for Azure, SQL, Veeam, Hyper V, NetApp and iDrac, which covers internal services as well as those monitored for customers.
Results
Alfun is now able to onboard new customers in approximately 1 hour, providing monitoring and visualization into all key technologies related to customer environments and other services delivered by the business. This has improved their ability to meet their growth goals of > 50% customer growth per year, while also greatly increasing operational efficiency.