What is IT automation?

IT automation uses software and technology to handle repetitive IT tasks automatically, reducing the need for manual work and accelerating processes like infrastructure management and application deployment. This transformation is essential for IT teams needing to scale efficiently, as seen in the case of Sogeti, a Managed Service Provider (MSP) that provides tech and engineering resources worldwide.

Sogeti had a crucial IT challenge to solve. The MSP operates in more than 100 locations globally and uses six different monitoring tools to monitor its customers’ environments. It was a classic example of tool sprawl and needing to scale where multiple teams of engineers relied on too many disparate tools to manage their customers’ environments. It soon became too arduous for the service provider to collect, integrate, and analyze the data from those tools. 

Sogeti had teams of technicians managing different technologies, and they all existed in silos. But what if there was a way to combine those resources? 

IT automation provided a solution. 

After working with LogicMonitor, Sogeti replaced the bulk of its repeatable internal processes with automated systems and sequences. The result? Now, they could continue to scale their business with a view of those processes from a single pane of glass.

Conundrum cracked. 

That’s just one example of how IT automation tools completely revolutionizes how an IT services company like an MSP or DevOps vendor can better execute its day-to-day responsibilities. 

By automating repeatable, manual processes, IT enterprises streamline even the most complicated workflows, tasks, and batch processes. No human intervention is required. All it takes is the right tech to do it so IT teams can focus on more strategic, high-priority efforts. 

But what exactly is IT automation? How does it work? What are the different types? Why should IT companies even care?

IT automation, explained

IT automation is the creation of repeated software processes to reduce or eliminate manual or human-initiated IT tasks. It allows IT companies with MSPs, DevOps teams, and ITOps teams to automate jobs, save time, and free up resources.

IT automation takes many forms but almost always involves software that triggers a repeated sequence of events to solve common business problems—for example, automating a file transfer. It moves from one system to another without human intervention or autogenerates network performance reports. 

Almost all medium and large-sized IT-focused organizations use some automation to facilitate system and software processes, and smaller companies benefit from this tech, too. The most successful ones invest heavily in the latest tools and tech to automate an incredible range of tasks and processes to scale their business. 

The production, agricultural, and manufacturing sectors were the first industries to adopt IT automation. However, this technology has since extended to niches such as healthcare, finance, retail, marketing, services, and more. Now, IT-orientated companies like MSPs and enterprise vendors can incorporate automation into their workflows and grow their businesses exponentially. 

How does IT automation work?

The software does all the hard work. Clever programs automate tasks that humans lack the time or resources to complete themselves. 

Developers code these programs to execute a sequence of instructions that trigger specific events from specific operating systems at specific times. For example, programming software so customer data from a customer relationship management system (CRM) generates a report every morning at 9 a.m. Users of those programs can then customize instructions based on their business requirements. 

With so many benefits of IT automation, it’s no wonder that two-thirds of CFOs plan to accelerate the automation of repetitive tasks within their companies. 

Why do businesses use IT automation?

IT-focused businesses use automation for various reasons:

• It makes life easier for tech teams. For example, engineers and technicians at MSP companies no longer have to execute tasks like network performance analysis, data security management, or reporting manually. The software takes care of everything for them so they can better focus their efforts on other tasks.
• It makes life easier for non-tech teams. Employees across all departments within an IT-focused organization benefit from automation because they can carry out responsibilities on software and systems with less manual work. For example, administrative employees in a DevOps consulting firm can generate payroll reports without manually entering information into a computer by hand. 
• It helps CIOs and executives scale their businesses because other employees, such as engineers and MSP professionals, can complete jobs with minimum effort. Automation frees up tech resources and removes as much manual IT work as possible, allowing IT-centered organizations to improve their margins and grow. 
• It helps CIOs and executives fulfill client-orientated objectives by improving service delivery. Automation can also advance productivity across an organization, which results in better service level agreement (SLA) outcomes. Again, the right automation software reduces as much manual work for tech teams so businesses can grow and carry out responsibilities more efficiently. 
• It allows MSPs and other IT companies, especially smaller ones, to survive in ever-competitive environments. By automating IT processes, these enterprises can stay competitive with more tech resources and reduced manual labor.
• It allows for improved profitability in IT companies. For example, MSPs can onboard more clients without hiring new engineers. That’s because automated systems delegate tasks and resources seamlessly.
• It reduces costs for IT companies by saving time and improving operational efficiencies. For example, by freeing up human resources, enterprises can focus on generating more sales and revenue. As a result, CIOs and executives have more money to spend on labor and can add highly skilled IT professionals to their tech teams. 

Key benefits of IT automation

IT automation delivers many advantages that extend beyond simple task delegation. Let’s look at a few benefits your organization will see.

Enhanced organizational efficiency

With the complexity of modern IT infrastructure, modern environments may handle thousands of requests daily—everything from password resets to system failures. Automation can help reduce the time it takes to handle many of those requests. For example, look at an IT telecommunications company with a lot of infrastructure. They can automate their network configuration process, cutting the deployment time from a few weeks to less than a day.

Reduce errors

Human error in IT environments can be costly. Errors can lead to unexpected system downtime, security breaches, and data entry errors—all of which you can avoid by standardizing consistency and standards through automation. Automation helps your team eliminate routine data entry and other tasks and greatly reduces the chance of human error. For example, your team may decide to create backup scripts for more complicated setups to ensure you always have reliable backups.

Faster service delivery

Automation helps speed up responses to common IT requests. If your IT team is stuck needing to perform every task manually, it increases incident response time and the length of time your customer waits on the other end of the line for a fix. Automation speeds up common tasks—setting up VPN access, account resets, report creation, and security scans—allowing your team to focus on finding the root cause of problems, deploying resources, and bringing systems back online.

Streamlined resource allocation

Your organization’s IT needs may fluctuate depending on how many users you have and their activities. A strict guide for resource usage may result in some users being unable to work efficiently because of slow systems. Automation can help by automating resource allocation. For cloud services, you can scale your servers based on demand, and for network traffic, you can dynamically adjust traffic routes based on usage.

Enhanced compliance and security

Automated systems can help your team maintain detailed audit trails and enforce consistent security policies. They can also help with continuous monitoring, allowing your team to get alerts immediately when your solution detects suspicious activity. Additionally, your IT systems can automatically generate compliance reports, such as SOC 2, for review, helping your team find potential problems and comply with audit requests.

Different IT automation types

IT companies benefit from various types of IT automation.

Artificial intelligence

A branch of computer science concerned with developing machines that automate repeatable processes across industries. In an IT-specific context, artificial intelligence (AI) automates repetitive jobs for engineers and IT staff, reduces the human error associated with manual labor, and allows companies to carry out tasks 24 hours a day.

Machine learning

Machine learning (ML) is a type of AI that uses algorithms and statistics to find real-time trends in data. This intelligence proves valuable for MSPs, DevOps, and ITOps companies. Employees can stay agile and discover context-specific patterns over a wide range of IT environments while significantly reducing the need for case-by-case investigations.

Robot process automation

Robot Process Automation (RPA) is a technology that instructs ‘robots’ (machines) to emulate various human actions. Although less common in IT environments than in AI and ML, RPA still provides value for MSPs and other professionals. For example, enterprises can use RPA to manage servers, data centers, and other physical infrastructure.

Infrastructure automation

IT infrastructure automation involves using tools and scripts to manage computing resource provisioning with manual intervention. This includes tasks like server provisioning, bandwidth management, and storage allocation. This allows for dynamic resource usage, with the most resources going to the users and applications with the most need.

How can businesses use IT automation?

A proper automation strategy is critical for IT companies. CIOs and executives should decide how to achieve automation within their organizations and then choose the right tools and technologies that facilitate these objectives.

Doing so will benefit your business in many ways.

• Improve your company’s operation by removing redundant tasks and freeing up time to work on more mission-critical jobs
• Enhance customer satisfaction by more quickly responding and resolving problems
• Improve employee satisfaction by making sure business systems stay online, helping meet their expectations and improving their ability to do their jobs

Here are some examples of how IT companies use automation:

Templating/blueprints

Companies can automate templates and blueprints, promoting the successful rollout of services such as network security and data center administration. 

Workflow/technology integration

Automation allows companies to integrate technology with workflows. As a result, CIOs and executives complete day-to-day tasks more effectively with the latest hardware and software. For example, automating server management to improve service level management workflows proves useful if clients expect a particular amount of uptime from an MSP. 

AI/ML integration

AI and ML might be hard for some companies to grasp at first. However, teams can learn these technologies over time and eventually combine them for even more effective automation within their organizations. 

Auto-discovery 

Automated applications like the LogicMonitor Collector, which runs on Linux or Windows servers within an organization’s infrastructure, use monitoring protocols to track processes without manual configuration. Users discover network changes and network asset changes automatically.

Auto-scaling

IT companies can monitor components like device clusters or a VM in a public cloud and scale resources up or down as necessary. 

Automated remediation/problem resolution 

Hardware and software can provide companies like MSPs with all kinds of problems (downtime, system errors, security vulnerabilities, alert storms, etc.). Automation, however, identifies and resolves infrastructure and system issues with little or no human effort. 

Performance monitoring and reporting

Automation can automatically generate regular performance reports, SLA reports, compliance reports, and capacity planning forecasts. It can also generate automated alerting systems in case of problems and report trends to help your business with capacity planning.

Best practices for automation success

Successfully automating IT in business requires careful planning and thoughtful execution. Follow these best practices to avoid the common mistakes and maximize efficiency:

• Align automation and business goals: Don’t just start automating everything possible without a plan. Begin by identifying what you want to achieve with automation. Look for areas to reduce operational costs, improve service, and enhance customer satisfaction, and start with the areas that have the most impact and help you reach your goals. Consider asking stakeholders and employees about their biggest friction points and the ability to automate them.
• Start small: Investing in IT automation is an ongoing task, and you may not do things right the first time. Start small with quick wins. Learn what works for your business and pilot your initial automation tasks to test how they work. Eventually, begin scaling as you gain insights from smaller projects to inform larger, more impactful ones.
• Focus on security: Although your team may not be working with data manually as much, security is still a must with IT automation. Integrate secure protocols at every layer of your systems and processes. Look at your regulatory requirements to determine your needs, and regularly audit your systems to identify potential weaknesses.
• Document everything: If things go wrong, you need detailed records about your automation process. Create documents that detail every system, automation tools and scripts that belong to those systems, and common troubleshooting tips for quickly dealing with problems. Make documentation available to team members so all your team members can look up how things work and manage their designated automation systems.
• Monitor performance: Establish metrics that indicate the success of your automation efforts. Look for improvements in uptime, response time, and other performance data. Regularly look for areas that don’t meet your performance metrics and investigate areas of improvement.

IT Automation Pros and Cons

Here are some pros and cons of automation for those working in IT:

Pros

• Enhanced productivity (improved workflows, higher production rates, better use of technologies and human resources, freeing up IT resources, etc.).
• Better customer/client outcomes (improved SLAs, faster and more consistent services, higher-quality outputs, enhanced business relationships, etc.).
• Reduced total cost of ownership (auto-discovery tools prevent expensive errors, freeing up labor resources, automatic discovery of cost-cutting technologies, etc.).

Cons

• Automation requires an initial cost investment and engineers’ time to set up. That’s why IT-focused companies should choose a cost-effective automation platform that generates an ongoing return on investment. 
• Some team members may find it difficult to adopt automation technologies. The best course of action is to select a simplified automation tool.
• Automation may amplify security issues. Software and configuration vulnerabilities can quickly spread in your organization before being detected, which means security considerations and testing must be done before introducing automation.

Read more: The Leading Hybrid Observability Powered by AI Platform for MSPs

Will IT automation replace jobs?

There’s a misconception that IT automation will cause job losses. While this might prove true for some sectors, such as manufacturing, IT-focused companies have little to worry about. That’s because automation tools don’t work in silos. Skilled IT professionals need to customize automation tools based on organizational requirements and client demands. MSPs that use ML, for example, need to define and determine the algorithms that identify real-time trends in data. ML models might generate data trends automatically, but MSPs still need to select the data sets that feed those models. 

Even if automation takes over the responsibilities of a specific team member within an IT organization, executives can upskill or reskill that employee instead of replacing them. According to LogicMonitor’s Future of the MSP Industry Research Report, 95% of MSP leaders agree that automation is the key to helping businesses achieve strategic goals and innovation. By training employees who currently carry out manual tasks, executives can develop a stronger, higher-skilled workforce that still benefits from IT automation.

Future of IT automation

AI, machine learning, and cloud computing advancements are significantly altering how businesses manage their IT infrastructure. As these technologies continue to evolve, how you manage your business will change along with them.

Here’s what to expect in the future of IT automation:

Intelligent automation

Traditional automation tools use a rules-based approach: a certain event (e.g., time of day, hardware failure, log events) triggers an action through the automation systems.

Advanced AI operations tools are changing that with their ability to predict future events based on data. That leads to more intelligent automation that doesn’t require a rules-based system. These systems understand natural language, recognize patterns, and make decisions based on real-time data. They allow for more responsive IT systems that anticipate and fix problems.

Hybrid cloud automation

The growing adoption of cloud environments—which include private, public, and on-prem resources—requires your business to adopt new strategies to manage infrastructure and automate tasks. You need tools that seamlessly integrate with all environments to ensure performance and compliance where the data resides.

Hybrid environments also allow for more flexibility and scalability for IT infrastructure. Instead of being limited by physical constraints, your business can use the cloud to scale computing resources as much as needed. Automated provisioning and deployment means you can do this at scale with minimal IT resources.

Edge computing automation

As workforces and companies become more distributed, your business needs a way to provide resources to customers and employees in different regions. This may mean a web service for customers or a way for employees to access business services.

Edge devices can help supply resources. Automation will help your business manage edge devices, process data on the edge, and ensure you offer performant applications to customers and employees who need them.

Choosing the right IT automation platform

Successful data-driven IT teams require technology that scales as their business does, providing CIOs and executives with ongoing value. LogicMonitor is the world’s only cloud-based hybrid infrastructure monitoring platform that automates tasks for IT service companies like MSPs. 

LogicMonitor features include: 

• An all-in-one monitoring platform that revolutionizes digital transformation for MSPs and DevOps/ITOps teams worldwide.
• Complete 360-degree visibility of utilization, network performance, resource consumption, cloud instances, and much more. 
• Full observability of technologies and resources such as servers, data centers, and cloud-based environments.
• The ability to identify problems with legacy tools before they happen.
• Real-time reports and forecasts that reduce internal costs, improve SLA outcomes, and power engineers and other IT professionals. 
• No additional hardware maintenance or technical resources. LogicMonitor is ready out of the box.

Final Word

IT automation has revolutionized the IT sector, reducing the manual responsibilities that, for years, have plagued this industry. MSPs no longer need to enter network performance data into multiple systems, physically inspect servers, manage and provision networks manually, analyze performance reports, or perform other redundant tasks manually. Automation does a lot of the hard work so that these IT professionals can focus on far more critical tasks. By incorporating cloud-based infrastructure monitoring, AI, machine learning, and other new technologies, your IT executives improve productivity, enhance workflows, reduce IT resources, promote better client outcomes, and reduce costs over time.