SANTA BARBARA, Calif., Aug. 3, 2022 — Airbrake, an award-winning, developer-centric application error and performance monitoring product that is part of LogicMonitor’s AI-powered hybrid observability portfolio, today announced it has been recognized by TrustRadius’ 2022 Summer Best of Awards for providing exceptional value in three categories: Best Feature Set, Best Relationship and Best Value for Price.
“We are excited to announce the ‘Summer Best of’ Award winners,” said Vinay Bhagat, CEO, TrustRadius. “In the age of the self-serve buyer, software buyers rely heavily on third-party sources. That’s why third-party reviews and awards from a trusted source like TrustRadius are so important. 2022 Summer Best Feature Set, Best Relationship, and Best Value for Price Awards offer further validation.”
TrustRadius describes the Best Feature Set Award as an accolade that highlights companies with outstanding feature sets that have gone above and beyond to delight their users. The Best Relationship Award recognizes software products for staying true to their promises and highlights companies that provide their customers with accurate implementation expectations, solid follow-through on sales and marketing promises, and provide enough ROI to buy the program again. The Best Value for Price Award, a new award this year, highlights products providing customers with outstanding ROI.
“Buyers have a lot of options for debugging tools,” said Megan Headley, VP of Research, TrustRadius. “Airbrake earned Summer Best Of Awards for Best Feature Set, Best Value for Price, and Best Relationship. These awards are based entirely on feedback from its customers. 94% of reviewers say they would buy Airbrake again. Airbrake’s users love its Slack integration, flexibility for both frontend and backend testing and ability to prioritize errors based on frequency.”
Airbrake, acquired by LogicMonitor in 2021, offers a platform that reveals real-time application errors, combining code-scanning and error-logging before it reaches the end-user. With high customer satisfaction ratings, Airbrake’s award-winning platform is used by thousands of companies to handle billions of errors per year.
Highlights from a recent Airbrake review:
- “When I started work in the team here we didn’t have any frontend error alerting whatsoever, and all the backend alerts were based on filtered log analysis. This was fairly hard to work with, and I was sure we were missing a lot of errors. I pushed for, and then implemented, Airbrake on frontend and then backend and the benefits were large and immediate. We found hundreds of thousands of frontend errors were occurring, and the bulk of them were simple things to fix once we were aware. We also got more timely alerts about backend problems, helping us take a more proactive approach to fixing the system.”
To win a Summer Best of Award, each organization had to receive 10 TrustRadius reviews between January 1 and June 30, 2022. Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned. Additional vetting via textual review analysis was also performed by the TrustRadius research team.
“At Airbrake, we are dedicated to providing our customers with the best features and value possible, while operating with the utmost integrity,” said Cory Apperson, Senior Director & Airbrake General Manager, LogicMonitor. “It’s an honor to be valued by our user community and recognized for all of the great feedback we’ve received on TrustRadius. We value the feedback, and it drives our team to not only meet but exceed user expectations.”
To learn more about Airbrake, visit https://airbrake.io.
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About LogicMonitor®
LogicMonitor®’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation. For more information, visit www.logicmonitor.com.
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