Why IT Teams Are Switching from SolarWinds to LogicMonitor

On February 7, 2025, SolarWinds announced that they will be acquired by Turn/River for $4.4 billion and go private as soon as Q2 2025. This development has left customers questioning what’s next. Acquisitions often promise innovation, but Turn/River’s track record with similar purchases, like Paessler PRTG, has raised concerns. Following that acquisition, customers experienced significant price increases, with some reporting jumps from $4,800 to $14,000 annually, or increases of 330% after discounts.

The acquisition raises several critical concerns, including:

• Potential price hikes: Turn/River has previously implemented aggressive pricing increases on acquired companies, as mentioned above
• Product stability and innovation risks: Uncertainties about whether SolarWinds will continue evolving its products or if budget cuts will slow development
• Reduced transparency: Going private may limit visibility into the company’s roadmap and strategy
• Customer support challenges: Customer support may decline post-acquisition, with longer response times, reduced service quality, and unclear issue resolution
• Security and compliance concerns: SolarWinds’ history of vulnerabilities has prompted many customers to reassess their trust in the platform

As a result, businesses that require a more proactive and tailored approach to IT monitoring are re-evaluating their tools and looking for alternatives. Enter LogicMonitor, a cloud-native monitoring platform designed to scale with today’s IT infrastructure needs.

If you’re exploring alternatives to SolarWinds or considering a change, here’s why many former SolarWinds customers are happy with their decision to switch to LogicMonitor.

Why IT Teams Are Evaluating SolarWinds Alternatives

Diving deeper into SolarWinds’ history, there have been several challenges over the years that have made IT professionals reconsider their options.

Security Concerns

The 2020 SolarWinds breach exposed vulnerabilities that still make customers uneasy. The LogicMonitor Envision platform provides enterprise-grade security with the latest security certifications, robust role-based access controls (RBAC), encryption, and multi-factor authentication.

Additionally, security best practices are built into every layer of the LogicMonitor experience, from our technical architecture to our everyday business operations. We have undergone multiple third-party audits of its information security program to meet the exceptionally high standards defined by the International Standards Organization (ISO) and are ISO 27001:2013 certified, ISO-27017:2015 certified, and ISO/IEC 27018:2019 certified for the protection of Personally Identifiable Information (PII). LogicMonitor processes around service infrastructure, software, people, procedures, and data handling are compliant with SSAE 18 criteria, and the company maintains a SOC 2 Type 2 report as certification.

Complex Deployment and Maintenance

SolarWinds requires significant setup time and dedicated resources, with customers reporting months-long configuration processes. Many customers share that they need to hire contractors just to maintain their SolarWinds portal, resulting in inefficient and costly operations. The platform’s modular approach makes upgrades particularly challenging, requiring extensive manual discovery and configuration, and specialized SWQL knowledge. In contrast, LM Envision offers fast deployment and minimal maintenance with lightweight collectors that automatically discover, map, and set baselines for your infrastructure in minutes, no matter how complex.

Fragmented Monitoring Experiences

SolarWinds lacks a single unified view as it’s composed of multiple products, often acquired rather than developed internally. This disjointed approach forces customers to switch between products and contexts, with no single pane of glass for comprehensive visibility. Many organizations end up purchasing additional tools to fill the gaps, leading to tool sprawl and the absence of a single source of truth. LogicMonitor’s platform-based approach provides an integrated, contextual, full-stack monitoring experience through one interface for your entire IT ecosystem.

Limited AI Capabilities and High False Positives

According to a current SolarWinds customer, SolarWinds’ Machine Learning model requires extensive training, taking six to nine months to learn what is an anomaly or a deviation and what is normal, while producing high false positives during that time period. This delay in value realization contrasts with LogicMonitor’s Edwin AI, which comes pre-trained and delivers value from day one. Event Intelligence and GenAI Agent reduce alert noise by 90%, reduce MTTR by 60%, and save companies two hours per incident with AI-powered summaries, root cause analysis, actionable recommendations, predictive insights, and conversational step-by-step guidance from an AI assistant. 

Scalability Issues

Many IT teams find that SolarWinds struggles with large-scale monitoring needs, especially beyond 20,000 devices/nodes and faces challenges with log handling and event downloading. LogicMonitor’s cloud-native architecture seamlessly monitors tens of thousands of devices using lightweight collectors and automated discovery, providing fast implementation and easy access to data and remote devices.

Limited Modern Technology Support

SolarWinds has fallen behind in supporting today’s hybrid cloud environments, with minimal support for AI workload monitoring, NVIDIA GPUs, and limited capabilities for cloud, log, and container monitoring. LogicMonitor offers powerful integrations with the latest hybrid cloud offerings, comprehensive support for AI workloads, NVIDIA GPUs, logs, and container monitoring without Prometheus dependence.

Hidden Costs and Pricing Issues

Some SolarWinds customers have experienced unexpected pricing changes, particularly when adding integrations or upgrading features. LogicMonitor provides transparent, predictable pricing and is TermScout certified for contract transparency and trustworthiness.

These challenges have pushed organizations to reassess their IT monitoring solutions, turning to LogicMonitor for a more modern, scalable alternative that keeps them ahead of the curve.

When IT teams need a future-ready monitoring solution, LogicMonitor offers a complete platform with all of the features and capabilities they need.

Real-World Success: Why Companies Are Making the Switch

Many IT teams have already transitioned from SolarWinds to LogicMonitor. Here’s what they’re saying:

• Hilltop Holdings: “LogicMonitor’s interface is FAST. Coming from SolarWinds, it was shocking how fast LM could fetch and present data even when compared to an on prem alternative.” – Cody Clements, Manager of Operational Services
• MoneyGram International, Inc: “To be clear – we were a SolarWinds Shop prior – which did work very well until they had their vulnerabilities. But LogicMonitor is bringing more visibility to my Network and Telecom inventory, and making it easier to monitor and take action on alerts as well as trending metrics.” – Dan Olson, Network Manager
• Prairie View A&M University: “I can finally get a good night’s rest. LogicMonitor has been my replacement for Solarwinds. It’s more advanced than my previous solution.” -Jay Ellis, Director, Infrastructure Services, Prairie View A&M University

For the full story, check out these case studies:

• Henrico County, Virginia’s IT department reduced alert noise by 90% with LogicMonitor after switching from SolarWinds
  • “For me, it’s no extraneous alerts. That’s the biggest thing, getting the alerts down to only stuff that’s actionable is fantastic. You can’t ask for anything better than that. In addition […], the various DataSources like the EIGRP neighbors? You know that’s just something SolarWinds didn’t do.” – Robert Aungst, Network Infrastructure Manager
• Coca Cola Bottling Consolidated saved 30 min per incident after switching from SolarWinds
  • Coca-Cola Bottling Consolidated boosted efficiency and customer satisfaction with LogicMonitor. After adopting LogicMonitor, Coca Cola Bottling IT team streamlined operations, reduced downtime and enhanced network visibility, ensuring smooth delivery of products to millions of customers across 14 states.
• Ohio Public Employees Retirement System (OPERS) moved to LogicMonitor and gained much-needed visibility compared to their old solution, SolarWinds:
  • After migrating from SolarWinds to LogicMonitor, the OPERS IT team gained increased visibility and deeper insights into their infrastructure health. LogicMonitor’s custom dashboards and graphs helped the team draft a SDT policy and schedule that no longer causes lags across the business. The success of the cross collaboration between the teams has also benefited the internal customer groups, as the Data Engineering team can now provide solid data justifying their decision-making, allowing their strategy and success to be viewed across the entire organization. 

The Migration Process: How Easy Is It To Switch?

IT leaders often worry about the challenges of switching platforms, but LogicMonitor provides a smooth transition with easy integration into existing IT infrastructure without downtime. Customers benefit from dedicated onboarding and hands-on support to ensure a hassle-free migration. With transparent pricing, no unexpected fees, and a lower total cost of ownership, LogicMonitor also delivers cost savings.

For many IT teams, switching from SolarWinds to LogicMonitor is about taking a proactive approach to IT operations. Rather than wait for potential price hikes, product slowdowns, or reduced support, teams are choosing a platform that decreases manual workloads, improves system reliability, and future-proofs their infrastructure.

Is It Time To Move On?

With SolarWinds entering a new phase, IT teams are evaluating their options and looking for a more secure, scalable, and cost-effective monitoring solution.  

If your organization is concerned about the SolarWinds acquisition, now is the perfect time to explore LogicMonitor as a modern alternative.