Default Actions in Edwin AI
Last updated - 30 October, 2025
Actions are a pre-configured set of sequential steps that are executed to achieve a desired outcome. For example, to update an alert or create an incident in ServiceNow. Edwin AI pre-delivers the following set of default actions that are configured to perform various functions such as alert processing.
| Action Name | Description |
|---|---|
| Alert Correlation | Creates and updates insights and incidents in ServiceNow, based on the outcome of machine learning events. |
| Alert Processing | Processes incoming events and creates and updates alerts and associated incidents in ServiceNow. |
| Assign Alert | Process for manually assigning an alert from Edwin AI. |
| Assign Insight | Process for manually assigning an insight from Edwin AI. |
| CMDB Processing | Stores enrichment data for configuration items. |
| Close Alert | Process for manually closing an alert from Edwin AI. |
| Close Insight | Process for manually closing an insight from Edwin AI. |
| Create Incident(Alert) | Creates an alert-based incident in ServiceNow. |
| Create Incident(Insight) | Creates an insight-based incident in ServiceNow. |
| Create GenAI Summary | Creates and enriches Insight with GenAI title, summary, and root cause analysis. |
| Incident Processing | Updating of incident details for alerts and insights in ServiceNow. |
| LM Enrichment Processing | Storing of enrichment data for LogicMonitor events (alerts). |
| Link to existing ServiceNow Incident | Creates a reference link for an alert to an incident in ServiceNow. |
