Edwin AI Integrations Overview
Last updated - 09 October, 2025
Edwin AI integrates with a wide range of third-party tools to extend its event correlation and enrichment capabilities. These integrations ensure that insights generated by Edwin AI are contextual, actionable, and visible where your teams already work.
You can use Edwin AI integrations to streamline operations with the following capabilities:
- Out-of-the-box (OOTB) integrations—Edwin AI provides preconfigured connectors for popular tools, allowing for rapid deployment. These integrations include built-in request logging and response payload visibility to simplify troubleshooting.
- Custom integration support—For systems that are not covered by out-of-the-box connectors, Edwin AI supports custom integrations using REST APIs. This lets you tailor the ingestion and forwarding of events to match your operational workflows.
- Built-in observability—Every integration includes built-in monitoring to surface failed requests, delivery statuses, and transformation errors, making it easier to manage and audit integration activity.
- Flexible payload mapping—Both OOTB and custom integrations enable mapping incoming and outgoing data to Common Event Format (CEF) or Edwin AI, ensuring normalized, high-quality event processing.
- Unified correlation layer—Regardless of the integration type, all data sent to Edwin AI flows through the same correlation engine, which enables enrichment, deduplication, grouping, and prioritization at scale.
Edwin AI Integration Categories
Edwin AI supports a variety of integrations to streamline monitoring, service management, and custom workflows:
- Monitoring tools: Integrate with observability platforms to embed AI-driven insights directly into monitoring workflows. This helps teams detect, analyze, and respond to issues faster.
- ITSM platforms: Connect with service management systems to automate ticket creation, updates, and resolutions. Edwin AI provides real-time context and recommendations to accelerate incident response and improve service delivery.
- Custom integrations: Build tailored workflows through flexible connectivity options such as HTTP webhooks and SDK support. This allows seamless integration with internal tools or third-party applications.
For detailed configuration instructions, refer to the documentation below for each integration.
| Supported Platforms | Category | Deployment Type | Integration Guide |
| Splunk | Monitoring Tool | Cloud | https://www.logicmonitor.com/support/edwin-ai-splunk-cloud-integration |
| Datadog | Monitoring Tool | Cloud | https://www.logicmonitor.com/support/edwin-ai-datadog-integration |
| AppDynamics | Monitoring Tool | Cloud | https://www.logicmonitor.com/support/edwin-ai-appdynamics-integration |
| ThousandEyes | Monitoring Tool | Cloud | https://www.logicmonitor.com/support/edwin-ai-thousandeyes-integration |
| Dynatrace | Monitoring Tool | Cloud | https://www.logicmonitor.com/support/edwin-ai-dynatrace-integration |
| Jira Service Management | ITSM | On-Prem | https://www.logicmonitor.com/support/edwin-ai-jira-server-integration |
| ServiceNow | ITSM | Cloud | https://www.logicmonitor.com/support/edwin/about-lmdx |
| MS Dynamics | ITSM | Cloud | https://www.logicmonitor.com/support/edwin-ai-microsoft-dynamics-integration |
| PagerDuty | ITSM | Cloud | https://www.logicmonitor.com/support/edwin-ai-pagerduty-integration |
| Python SDK | Custom Integration | – | https://www.logicmonitor.com/support/edwin-ai-python-sdk-integration |
