Actions
Last updated on 16 December, 2024Actions are a pre-configured set of sequential steps executed to achieve a desired outcome. For example, to update an alert or create an incident in ServiceNow. Edwin AI pre-delivers a set of default actions that are configured to perform various functions such as alert processing.
Depending on the source, Actions are defined as:
- Automatic actions that can be applied to events, ML records, and ServiceNow events. You can apply actions to alerts and insights, but not do any automatic processing.
- Interactive actions that can be triggered by a user manually such as creating, assigning, or closing an incident.