Windows Collector Service Account

The service account used by the collector needs the ability to restart the collector services. Without this ability, the collector and its associated watchdog will not be able to restart each other. If you find your collectors periodically going down after 8 hours or so, group policy permissions could be preventing them from restarting themselves or one another.

If you need to update the credentials provided during the collector installation, you must log in to the collector machine and update the services accordingly. It is common to have to update this account if you mistakenly installed the collector with Local System context and now need to monitor remote computers.

Requirements for Changing the User Account of Windows Collector Service

The account you specify for the LogicMonitor Collector and LogicMonitor Collector Watchdog services must have the Read permission, and the Stop, Start, and Pause permissions to these services. For more information about how to grant these permission, consult your Microsoft documentation and How to Grant Users Rights to Manage Services (Start, Stop, Etc.) from Microsoft.

Changing the User Account for Windows Collector Service

1. Start the Services administration tool, either by launching it from Administrative tools or by typing services.msc in the Start > Find field.
2. Locate the LogicMonitor Collector service.
3. Right-click it, select Properties, and then select the Log On tab.
4. Select Check next to This account:, and either browse to the appropriate user or type it in.
5. Complete the password information and select OK.
6. Acknowledge that the password will not take effect until restart.
7. Repeat for the LogicMonitor Collector Watchdog service.
8. Stop both services, and then start the LogicMonitor Collector Watchdog service.
   This starts the LogicMonitor Collector service.