Portal Settings

You can use the Portal Settings of your LogicMonitor account to customize global behavior and functionality of your LogicMonitor portal for all users that log in. For example, you can add a company logo that is displayed on every portal for all LogicMonitor users.

Tenant Identifier Property Name

Alert aggregation is based on tenants. On the Alerts page, to display aggregation of alerts based on tenants, you must add the tenant.identifier property to your resources or resource groups to identify the property that belongs to a  tenant. However, if you are already using some other property to bifurcate the resources or resource groups (that is, a property other than the tenant.identifier property), then to avoid rework, on the Portal Information page, you can override the default tenant.identifier property with your property. If there is an alert for any resource that has your property set, then LogicMonitor gets the tenant value from your property specified in the Tenant Identifier Property Name field. 

To sync with the value you have set in the Tenant Identifier Property Name field, LogicMonitor uses the system.tenant.identifier property. It enables LogicMonitor to identify the tenant of a particular resource. The system.tenant.identifier property uses the value of the property set in the Tenant Identifier Property Name field. You can use your own custom property if you already have one (such as, customer.ID or auto.pod). Also, you can use the system.tenant.identifier property for other functionalities such as, the Applies To functionality. For more information, see Grouping Alerts by Tenant.

For more information about accessing your LogicMonitor account when 2FA is enabled, see Two-Factor Authentication Account Access.

Portal Clock Synchronization

LogicMonitor uses the Amazon Time Sync Service as the primary time source for all infrastructure that is hosted in AWS. All instances are configured to regularly synchronize their time with the AWS VPC Time Server.

All resources that are not hosted within AWS use time servers running and hosted on our Authentication and Authorization platform. These servers use the VPC time servers for their own synchronization to ensure that infrastructure resources stay in sync.

For redundancy and as a backup in case the VPC-based time server becomes unavailable temporarily, LogicMonitor also uses 3 geographically diverse time servers that are hosted with our Authentication and Authorization platform

Requirements to Configure the Portal Settings

To configure the Portal settings, you need a LogicMonitor user with the “Manage” role for Account Information. For more information, see Users and Roles.

Configuring the LogicMonitor Portal Settings

1. In LogicMonitor, navigate to Settings > Account Information > Portal Settings.
2. In the Company Display Name field, provide the name of the company.
   The company name displays throughout your LogicMonitor account interface.
3. In the Tenant Identifier Property Name field, provide the tenant ID property name. For more information, see Tenant Identifier Property Name.
4. To configure the time zone of your portal, select a time zone from the Time Zone setting.
   Time zones associated with a city name (for example, “America/Los_Angeles”) automatically update according to Daylight Saving Time schedules. Time zones with “UTC” do not automatically update. For more information on time zone, see Portal Clock Synchronization.

5. In the Company Logo settings, select the Edit icon to upload a logo for the Heading Logo and Login Logo.
6. In the Primary Contact Information setting, select the Edit icon next to Primary Contact Information, and provide the name, email ID, and phone number with the country code details of the user.
7. In the Additional Contacts setting, provide additional contact information for the Name, Email, and Mobile columns.
8. In the Alert Counts settings, enable the alert status you want to display as an alert count in the main navigation menu and on the Alerts page. You can enable alert counts for the following:
   • Acknowledged Alerts
   • SDT Alerts
9. Select Save.

The Portal Settings are applied at the global level for all users who log in to the portal.