Managing New User Message Template

As part of enhancing user experience, we have ensured to make new user onboarding a smooth and simple process. It starts with a new user receiving a welcome email. As a user with Administrator role, you are responsible for managing the new user email message template. The New User Message setting allows you to edit the email template and provide key details to the new user to get started with the onboarding process. As and when a new user of the customer company that you are managing is onboarded, LogicMonitor will auto send the welcome email with the content that you have drafted in the template. 

Placeholder Tokens

Before you edit the message template, you should be familiar with the placeholder tokens:

• The system supports a set of placeholder tokens which are mapped with user details while sending the email. For example, the token ##user## indicates the user’s username.
• The token must always be prefixed and suffixed with double hash ##
• You cannot create new tokens. They are defined by LogicMonitor.
• You can change the order of tokens, add or drop tokens placed in the email.

Token	Description
##ROLE##	Role assigned to the user
##EMAIL##	Email address of the user
##DATE##	Current date
##PHONE##	Phone number of the user
##NOTE##	Description of the user account
##USER##	Username of the user
##SMSMETHOD##	The message format for SMS or SMS via email messages (long – full alert descriptions – or short – limited to 160 characters

Points to Consider

• Along with the normal text, the body of the message also supports HTML content.
• If you close the message template editor without saving the changes, you will loose the changes.
• Use the Up and Down arrows to expand and minimise the editor.
• The changes saved to the template will be applied to all the welcome emails sent for the users of that customer company until you make additional updates and save again.

Editing New User Message Template

To edit the existing message template, follow these steps:

1. Navigate to Settings > Message Templates > New User Message. 
2. Select the Manage icon. The message template editor is displayed in the second half of the page.
3. Modify the content and use the toolbar to format the content.
   
4. Select Save.